FAQs

Q. How quickly can you deliver my packages?
A. We usually deliver the next day in Jerusalem, and 1-3 days for delivery anywhere else. You can contact us to find out the status of your delivery, or to request expedited delivery.
Q. Do you deliver outside of Jerusalem?
A. We deliver anywhere in Israe!!
Q. Are your packages kosher? What hechsher do they have?
A. Our packages are all kosher certified with the best mehadrin hechsherim. We carry the Hauser chocolates in dairy or parve, with the hechsher of Badatz Eidah Hachareidis of Jerusalem, and we carry the My Chocolates in parve with the hechsher of Dayan Westheim from Manchester
Q. Can you make a custom display to fit my needs?
A. Yes! We have loads of beautiful and practical options on our website. However, if you don't find the package you feel is right for you, we can custom-make your gift to your specifications.
Q. How do I place my order?
A. Placing your order is easy. simply choose what you like, click to put it in your shopping cart, and proceed to checkout!
Q. What payment methods do you accept?
A. Paypal, our payment processor, accepts all credit cards for easy and efficient payment.
Q. I've changed my mind. Can I still adjust my order?
A. Yes, as long as we haven't sent it yet! Simply call the number on our contact us page, or send us an email, and someone will assist you in making the necessary changes.
Q. Will I know when my order has been delivered?
A. Yes, you will receive an email informing you when your package has been delivered.
Q. What do you do if there is no answer when trying to deliver a package?
A. We do not accept any orders without a working contact phone number of the recipient. In that way, our drivers can contact the recipient to find out a better time for delivery, ensuring no package gets lost and every package reaches its destination safely.